![]() ![]() Push down the green lock lever and take the toner cartridge out of the drum unit. We recommend placing the drum and toner assembly on a piece of disposable paper in case you accidentally spill or scatter toner.Ĭ. Remove the drum unit and toner cartridge assembly. The Brother limited warranty does not apply to any problem that is caused by the use of third party drum units, toner cartridges, or toner.ī. Using non-Brother supplies may affect the hardware performance, print quality, and machine reliability. Each individual component is designed to work with the other to ensure quality and reliability. Each Brother laser printer is designed to work at pre-set temperatures that are matched exactly to each of our individual toner formulations. Print the document that you were printing when the issue occurred.This issue is usually resolved by cleaning and/or replacing the drum unit.īrother strongly recommends that customers use only genuine Brother drum units and/or toner cartridges. Place the drum and toner assembly back in the machine and close the top cover.ħ. Place the toner back into the drum unit, making sure it snaps in place. Clean the metal drum contacts on the side of the drum unit with a soft, dry, lint-free cloth (such as a paper towel or coffee filter): Clean the metal drum contacts inside the machine with a soft, dry, lint-free cloth (such as a paper towel or coffee filter): If you see any dirt or marks on the surface of the drum, clean this area again. ![]() While rotating and cleaning the drum unit, look for any dirt or marks, as this could cause the line. Rotate the drum unit by pushing with your hand or thumb on the edge of the drum unit to access the entire surface of the drum. With a soft, dry cloth, clean the drum unit using a side-to-side motion. Turn the edge of the drum unit toward you by hand while looking at the surface of the suspected area.Īvoid touching the drum cylinder with your hands in order to prevent print quality issues.į. Estimate the distance between the lines on the page:Į. If the color of lines has changed to the color you swapped toner positions with, your machine will require service. If the color of the lines has NOT changed, go to step 5. Identify the color of the lines on the page. When finished, return the swapped drum and toner assemblies to their original positions.į. Press ▲ or ▼ to display Test Print, then press OK.Į. Press ▲ or ▼ to display Machine Info., then press OK. Install the black drum and toner assembly into the magenta toner slot. If the horizontal lines are black, remove the black low drum and toner assembly and insert it into the magenta toner slot. Install the black drum and toner assembly into the yellow toner slot. If the horizontal lines are yellow, remove the yellow drum and toner assembly and insert it into the black toner slot. If the horizontal lines are magenta, remove the magenta drum and toner assembly and insert it into the black toner slot. Install the black drum and toner assembly and insert it into the cyan toner slot. If the horizontal lines are cyan (blue), remove the cyan drum and toner assembly and insert it into the black toner slot. Based on the color identified in step 3, remove the drum and toner assembly for the color causing the issue, and swap it with another color: The top cover is completely open when the cover locks in place and does not require support from the user.ī. Failure to open the cover completely may cause severe damage to the machine. It is very important to completely open the top cover when removing and installing consumables. Open the top cover until it locks in the open position. Swap the position of the color toner causing the issue:Ī. ![]()
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